Privacy Policy
Quality Help At Home LLC (“Quality Help At Home,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request information about our services, submit a form, call us, text us, or otherwise communicate with us.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Name
Phone number
Email address
Mailing address
Information about care needs or services requested
Information submitted through website forms
Communications you send to us by phone, email, text message, or online form
Caregiver applicant information, if you apply to work with us
We may also collect limited technical information when you visit our website, such as browser type, device information, IP address, pages visited, and similar website usage information.
How We Use Your Information
We may use personal information to:
Respond to inquiries and requests for informationS
chedule consultations or care-related conversations
Provide, coordinate, and improve our home care services
Communicate with clients, prospective clients, family members, caregivers, and job applicants
Send appointment reminders, service updates, and other care-related communications
Send text messages if you have consented to receive SMS communications from us
Process employment or caregiver applications
Maintain business records
Comply with legal, licensing, regulatory, and operational requirements
Protect the safety, security, and integrity of our business, clients, caregivers, and website
SMS/Text Message Communications
By providing your mobile phone number and consenting to receive SMS/text messages from Quality Help At Home LLC, you agree that we may send you text messages related to our services, including appointment reminders, scheduling updates, care coordination, service inquiries, and other business-related communications.
Message frequency may vary. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. You may reply HELP for assistance.
Your consent to receive SMS/text messages is not a condition of purchasing or receiving services from Quality Help At Home LLC.
No mobile opt-in information, text message consent, or phone numbers collected for SMS communication will be shared with third parties or affiliates for marketing or promotional purposes.
How We Share Information
We do not sell personal information.We may share personal information only as reasonably necessary to operate our business and provide services, including with:
Service providers who help us operate our website, communications, scheduling, customer relationship management, or business systems
Caregivers, staff, or contractors as needed to coordinate requested services
Professional advisors, such as attorneys, accountants, or insurance providers
Government, licensing, regulatory, or law enforcement authorities when required by law
Other parties when necessary to protect our legal rights, safety, clients, caregivers, or business operationsWe do not share SMS opt-in information or text message consent with third parties or affiliates for marketing or promotional purposes.
Cookies and Website Technologies
Our website may use cookies or similar technologies to improve website functionality, understand website traffic, and enhance user experience. You may be able to disable cookies through your browser settings, but some website features may not function properly.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet, mobile network, or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, comply with legal and regulatory obligations, resolve disputes, and enforce agreements.
California Privacy Rights
California residents may have certain rights regarding their personal information under California law, depending on the nature of the information and our legal obligations. These rights may include the right to request access to personal information, request correction of inaccurate information, request deletion of personal information, and request information about how personal information is collected, used, and disclosed.To submit a privacy request, please contact us using the contact information below. We may need to verify your identity before processing your request.We will not discriminate against you for exercising any privacy rights available to you under applicable law.
Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through our website.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites.
SMS Terms and Conditions
By opting in to receive SMS messages, you agree to the following:
1. Consent for SMS Communication
Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes.This is to ensure that your information is used solely for communication purposes related to our services.
2. Types of SMS Communications
By opting in, you may receive SMS messages related to:
Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable)
3. Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to 15 messages per week related to appointments, billing, etc.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may differ for domestic or international messages.
5. Opt-In Methods
You may opt in to receive SMS messages from Quality Help At Home in the following ways:
Verbally, during a conversation
By submitting an online form
By filling out a paper form
6. Opt-Out Instructions
You can opt out at any time by replying “STOP” to any SMS message. Alternatively, contact us directly at info@qualityhelpathome.com
7. Help
If you are experiencing any issues, reply with the keyword “HELP” or contact us directly at info@qualityhelpathome.com
8. Additional Options
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
9. Standard Messaging Disclosures
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy page.
Message frequency may vary depending on service.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.Contact UsIf you have questions about this Privacy Policy or wish to submit a privacy request, please contact us:
Quality Help At Home LLC
5311 Topanga Canyon Blvd., Suite 200
Woodland Hills, CA 91364
Phone: 888-653-6706
Email: info@qualityhelpathome.com